Melvin Lee Jr.
210.857.0827 | San Antonio, TX 78245
| melvin.lee.1904@gmail.com |
linkedin.com/in/meljr/
Security Clearance
Top Secret/Sensitive Compartmented
Information (TS/SCI) (DCID 1/14
ELIGIBLE)
17 June 2011
Professional
Certifications
CompTIA Security+
CE
November 2008
Cisco Certified Network
Associate
March 2013
Cisco Certified Network Associate
Voice
March 2013
Cisco Certified Network Associate
Security
April 2013
Information Technology Infrastructure
Library
Foundation
December 2012
Microsoft Certified
Professional
May 2013
Microsoft Certified Solution Associate
Windows Server
2012
July 2013
Technical
Experiences and Skills
Active Directory, Avaya, CCNA, CCNA Voice,
CCNA Security, Cisco Call Manager, Dell, DHCP, HP, ITIL v3 Foundations,
LAN-WAN, MCSA, MCP, NIPRNET, Routers, SIPRNET, SharePoint, Switches,
Tandberg, VLANS, VMWARE, VTC
United States Air
Force
Cryptologic
Technician,
Joint Base San Antonio,
Texas
August 2011 – Present
· Maintain COMSEC
inventory and repair National Security Agency (NSA) cryptographic devices.
· Perform routine
destruction of COMSEC material classified up to Top Secret SCI when required.
· Assist with the
maintenance of up-to-date records and submission of all required accounting
reports.
· Authored secure
telephone equipment (STE) local work card that was adopted by local Quality
Assurance.
· Complete
troubleshooting of department of defense (DoD) cryptologic devices two weeks
before tasking’s due date.
System Administrator, Kabul,
Afghanistan
October 2012 – April 2013
· Supervised deployed
IT project team; ensured milestones were met and projects stayed under
budget.
· Provided directory
services engineering support to deployed location secure and non-secure
systems and networks.
· Troubleshot
Microsoft Windows/Exchange Server 2003 low, medium, and high priority tickets
on Army class System.
· Directed Tier II IT
help desk and resolved day-to-day issues supporting United States and
Coalition deployed forces.
· Team lead that
provided production for workstations, networks, and server based applications
for 10,000+ end-users.
Voice Network
Engineer, Hill Air Force Base,
Utah
November 2009 – August 2011
· Mentored,
supervised, and led 31 personnel within a technical team environment.
· Served as liaison
with contract carriers to resolve communication service outages and
anomalies.
· Oversaw Remedy
database to monitor proper customer billing, customer care solutions, and
satisfaction.
· Led six projects
that upgraded 600 VoIP phones two months before service level agreement (SLA)
deadline.
· Drafted Tier I IT
help desk Cisco VoIP manual to improve management of 40,000+ customer requests
per year.
Voice Network
Engineer, Spangdahlem Air Base,
Germany
April 2006 – November 2009
· Responsible for
VoIP telecommunications, installations, and on-time relocations for 30,000+
end-users.
· Conducted site
surveys to implement cost-effective installation of copper core and fiber
optic infrastructure.
· Managed port
security on 1200+ layer 3 switches to ensure compliance with Air Force and
DoD security policies.
· Optimized Air
Mobility Command terminal cable infrastructure to improve network
connectivity to 100+ workstations.
· Supported telecom
requirements for seven separated units and provided fix actions for high
priority network outages.
Education
Bachelors of Science, Information
Technology/Network Design and
Management
Anticipated Graduate: April
2014
Western Governors University, Austin TX
Associate in Applied Science, Electronics
Systems Technology
Graduated: May 2011
Community College of the Air Force, Maxwell
AFB, AL